RDC Status

All Systems Operational

About This Site

This is Moody's KYC Grid status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a message here and update it until resolved. You can also subscribe to our notifications to receive the updates as and when incidents occur for your specific region.

As always, if you are experiencing any issues with Moody's KYC Grid, don’t hesitate to get in touch with us at clientservices@moodys.com and we’ll get back to you as soon as we can.

RDC US Region Operational

GRID User Interface (US) Operational

GRID Batch processing (US) Operational

GRID API (US) Operational

View Data Analytics (US) Operational

AML Edge (US) Operational

CMF (Case Management Framework) Operational

RDC Europe Region Operational

GRID User Interface (EU) Operational

GRID Batch processing (EU) Operational

GRID API (EU) Operational

AML Edge (EU) Operational

View Data Analytics (EU) Operational

RDC India Region Operational

GRID User Interface (IN) Operational

GRID Batch processing (IN) Operational

GRID API (IN) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 26, 2026

No incidents reported today.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

Cloudflare Rollback in EU

Resolved - Earlier this evening we rolled out Cloudflare for the EU region. After deployment, the change affected a downstream service (not a misconfiguration of Cloudflare itself). To protect stability we rolled back that change, and EU traffic is no longer going through Cloudflare. We’ve identified the issue and will work on a fix before we roll out Cloudflare again; the date for that rollout is TBD. We’re sorry for any disruption.
Mar 24, 23:45 UTC

Implementation of Cloudflare WAF in EU Region

Completed - The scheduled maintenance has been completed.
Mar 24, 19:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 19:00 UTC

Update - We’re updating the maintenance window we shared earlier. The time we communicated was incorrect.

Correct maintenance window

- Date: Tuesday, March 24, 2026
- Time: 19:00 UTC

We apologize for any confusion or inconvenience.
Mar 5, 15:48 UTC

Scheduled - Moody’s is set to enhance web application network access patterns to Grid applications and services in our EU region by implementing Cloudflare Web Application Firewalls (WAF) at the edge of our network.

##### Upcoming Changes

Cloudflare offers cutting-edge technology solutions for web application protection, including traffic inspection, defence against denial of service attacks, risk mitigation from zero-day exploits, and other features that enhance the safety and reliability of our service delivery to customers.

This update involves eliminating the current static public IP addresses assigned to target services. Moving forward, we will discontinue static IP addressing due to advancements in technology that allow for dynamic updates. We urge customers currently using legacy IP-based allow listing to transition to Domain Name Server (DNS)-based allow listing for our domain names in their enterprise network egress policies. For any queries regarding this change, please consult your internal technology support teams.

##### Timeline

After March 24th, 2026 19:00 UTC, Moody’s will commence migrating services to the new ingress pattern. Consequently, there will be IP address modifications, as outlined below. The URLs for accessing services will remain unchanged, and there will be no alterations to service consumption. The transition to Cloudflare will be seamless with zero downtime.

If you currently rely on legacy IP-based allow listing, as specified below, we kindly request you to switch to DNS-based allow listing by March 24th, 2026, to ensure uninterrupted service access.

##### EU Region

Current static IP addresses of 75.2.119.207 and 99.83.143.198

Future IP addresses DNS names will resolve to https://www.cloudflare.com/en-gb/ips/

*While the Cloudflare IP list is provided, any future changes will not be individually notified, and IP addresses for service access may be altered at any time. Domain Name Service (DNS) resolution will be the sole supported access method for all web services.

##### Unchanged Aspects

There will be no modifications to Grid application egress network addresses, those used for API calls generated by Moodys to Customer endpoint integrations, or to our Secure File Transfer Protocol (SFTP) server for batch file uploads and downloads.

##### Queries

For any concerns or questions, please reach out to your Customer Success Manager (CSM) or contact our support team at clientservices@moodys.com
Feb 23, 15:45 UTC

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

GRID API Services in Europe are currently unavailable

Resolved - This incident has been resolved.
Mar 13, 07:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 07:58 UTC

Update - The issue has been identified and we are fixing it .
Mar 13, 07:58 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 13, 07:58 UTC

Investigating - We are currently facing issue in API services in PRD-EU, we are investigating the issue
Will keep you posted
Mar 13, 06:55 UTC

Mar 12, 2026

Temporary Increase in Alert Volume Due to Technical Issue

Resolved - This incident has been resolved.
Mar 12, 13:33 UTC

Monitoring - Due to a technical issue, some customers may experience an additional volume of alerts being generated. These alerts correspond to screening that occurred on and between February 28, 2026 and March 3, 2026. Please reach out to your relevant contact if you have any questions.
Mar 11, 20:48 UTC