All Systems Operational

About This Site

This is Moody's KYC Grid status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a message here and update it until resolved. You can also subscribe to our notifications to receive the updates as and when incidents occur for your specific region.

As always, if you are experiencing any issues with Moody's KYC Grid, don’t hesitate to get in touch with us at clientservices@moodys.com and we’ll get back to you as soon as we can.

RDC US Region Operational
GRID User Interface (US) ? Operational
GRID Batch processing (US) ? Operational
GRID API (US) ? Operational
View Data Analytics (US) ? Operational
AML Edge (US) ? Operational
CMF (Case Management Framework) ? Operational
RDC Europe Region ? Operational
GRID User Interface (EU) ? Operational
GRID Batch processing (EU) ? Operational
GRID API (EU) ? Operational
AML Edge (EU) ? Operational
View Data Analytics (EU) ? Operational
RDC India Region Operational
GRID User Interface (IN) ? Operational
GRID Batch processing (IN) ? Operational
GRID API (IN) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 19, 2025

No incidents reported today.

Nov 18, 2025
SSO Outage across all environments
Resolved - This incident has been resolved.
Nov 18, 15:08 UTC
Update - Cloudflare has implemented a fix and the incident appears to be resolved. SSO login functionality should now be restored and operating normally. We are continuing to monitor the situation closely to ensure stability across all services.
Nov 18, 14:50 UTC
Monitoring - We are currently investigating reports of SSO login failures. We have identified the root cause as a Cloudflare infrastructure issue impacting our SSO authentication service. Cloudflare is actively working to restore services. Our team continues to monitor.

The following URL is impacted: https://login.moodysanalytics.com
Nov 18, 14:25 UTC
GRID API Services in Mumbai are currently unavailable
Resolved - This incident has been resolved.
Nov 18, 15:06 UTC
Update - We are continuing to monitor for any further issues.
Nov 18, 14:50 UTC
Update - Cloudflare has implemented a fix and the incident appears to be resolved. Access to GRID and SSO login functionality should now be restored and operating normally. We are continuing to monitor the situation closely to ensure stability across all services.
Nov 18, 14:49 UTC
Update - Cloudflare has identified a fix and is working towards restoring services. We will provide an update as soon as normal services are restored.
Nov 18, 13:33 UTC
Update - Cloudflare is continuing to investigate, services are currently down. We will continue to monitor the situation and provide an update in half an hour.
Nov 18, 13:04 UTC
Monitoring - Cloudflare services are starting to recover, clients may continue to experience issue as they continue remediation efforts.
Nov 18, 12:30 UTC
Identified - https://www.cloudflarestatus.com/
Cloudflare Global Network experiencing issues
Nov 18, 12:14 UTC
Investigating - We are currently investigating this issue.
Nov 18, 11:47 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Scheduled Reboot of IN FTP Server
Completed - Due to the maintenance, you may be prompted to accept new SSH host keys when connecting to the FTP server. This could appear as an "unknown host key" or "host key verification" message.

What to do if prompted:
- Simply accept/verify the new SSH host key when asked
- This is a one-time action per client/system

Important: If you see this prompt and do not accept the new host key, your connection will fail.
Nov 7, 15:56 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 7, 15:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:30 UTC
Scheduled - We have identified a security vulnerability that requires a reboot of the IN FTP server. During this process, FTP and SFTP services will be temporarily unavailable for several minutes.
We apologise for the inconvenience and the short notice, and appreciate your understanding as we work to maintain system stability.
Nov 6, 15:04 UTC
GRID UI in United States are currently unavailable
Resolved - This incident has been resolved.
Nov 7, 10:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Nov 7, 10:47 UTC
Investigating - We are aware that some clients are currently experiencing issues accessing US GRID UI. Our team is actively working to address the issue. We apologize for any inconvenience and will provide an update once services are fully restored.
Nov 7, 10:42 UTC
Scheduled Reboot of US FTP Server
Completed - The scheduled maintenance has been completed.

Due to the maintenance, you may be prompted to accept new SSH host keys when connecting to the FTP server. This could appear as an "unknown host key" or "host key verification" message.

What to do if prompted:
- Simply accept/verify the new SSH host key when asked
- This is a one-time action per client/system

Important: If you see this prompt and do not accept the new host key, your connection will fail.
Nov 7, 07:14 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 7, 07:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 UTC
Scheduled - We have identified a security vulnerability that requires a reboot of the US FTP server. During this process, FTP and SFTP services will be temporarily unavailable for several minutes.
We apologise for the inconvenience and the short notice, and appreciate your understanding as we work to maintain system stability.
Nov 6, 13:42 UTC
Scheduled Reboot of EU FTP Server
Completed - The scheduled maintenance has been completed.

Due to the maintenance, you may be prompted to accept new SSH host keys when connecting to the FTP server. This could appear as an "unknown host key" or "host key verification" message.

What to do if prompted:
- Simply accept/verify the new SSH host key when asked
- This is a one-time action per client/system

Important: If you see this prompt and do not accept the new host key, your connection will fail.
Nov 7, 02:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 7, 01:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:01 UTC
Scheduled - We have identified a security vulnerability that requires a reboot of the EU FTP server. During this process, FTP and SFTP services will be temporarily unavailable for several minutes.
We apologise for the inconvenience and the short notice, and appreciate your understanding as we work to maintain system stability.
Nov 6, 13:45 UTC
Implementation of Cloudflare WAF in US Region
Completed - The scheduled maintenance has been completed.
Nov 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:00 UTC
Scheduled - Moody’s is set to enhance web application network access patterns to Grid applications and services in our US region by implementing Cloudflare Web Application Firewalls (WAF) at the edge of our network.

Upcoming Changes

Cloudflare offers cutting-edge technology solutions for web application protection, including traffic inspection, defence against denial of service attacks, risk mitigation from zero-day exploits, and other features that enhance the safety and reliability of our service delivery to customers.

This update involves eliminating the current static public IP addresses assigned to target services. Moving forward, we will discontinue static IP addressing due to advancements in technology that allow for dynamic updates. We urge customers currently using legacy IP-based allow listing to transition to Domain Name Server (DNS)-based allow listing for our domain names in their enterprise network egress policies. For any queries regarding this change, please consult your internal technology support teams.

Timeline

After November 7th, 2025 01:00 UTC, Moody’s will commence migrating services to the new ingress pattern. Consequently, there will be IP address modifications, as outlined below. The URLs for accessing services will remain unchanged, and there will be no alterations to service consumption. The transition to Cloudflare will be seamless with zero downtime.

If you currently rely on legacy IP-based allow listing, as specified below, we kindly request you to switch to DNS-based allow listing by November 7th, 2025, to ensure uninterrupted service access.

US Region

Current static IP addresses of 75.2.18.165 and 99.83.139.189

Future IP addresses DNS names will resolve to https://www.cloudflare.com/en-gb/ips/

*While the Cloudflare IP list is provided, any future changes will not be individually notified, and IP addresses for service access may be altered at any time. Domain Name Service (DNS) resolution will be the sole supported access method for all web services.

Unchanged Aspects

There will be no modifications to Grid application egress network addresses, those used for API calls generated by Moodys to Customer endpoint integrations, or to our Secure File Transfer Protocol (SFTP) server for batch file uploads and downloads.

Queries

For any concerns or questions, please reach out to your Customer Success Manager (CSM) or contact our support team at clientservices@moodys.com
Oct 31, 01:01 UTC
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

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