All Systems Operational

About This Site

This is RDC’s status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a message here and update it until resolved. You can also subscribe to our notifications to receive the updates as and when incidents occur for your specific region.

As always, if you are experiencing any issues with RDC, don’t hesitate to get in touch with us at support@rdc.com and we’ll get back to you as soon as we can.

RDC US Region Operational
GRID User Interface (US) ? Operational
GRID Batch processing (US) ? Operational
GRID API (US) ? Operational
Flash - API Sanction Screening ? Operational
View Data Analytics (US) ? Operational
AML Edge (US) ? Operational
CMF (Case Management Framework) ? Operational
RDC Europe Region ? Operational
GRID User Interface (EU) ? Operational
GRID Batch processing (EU) ? Operational
GRID API (EU) ? Operational
AML Edge (EU) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - PM batches are now creating and will be available for review shortly.

We apologise for the delay to this processing and are taking steps to prevent recurrence.
Jul 30, 08:56 UTC
Update - We will shortly be releasing a Portfolio Monitoring batch per firm to provide the expected alerts for 29th July. A standard PM run for 30th July will follow from 11am BST.
Jul 30, 07:22 UTC
Identified - We are aware that Portfolio Monitoring runs completed incorrectly today with 0 matches in our EU Region. The issue has been identified and we are working on a fix to allow us to re run the Portfolio Monitoring batches for today.

An update will be provided as soon as we begin running the new PM batch creation.
Jul 29, 21:23 UTC
Jul 29, 2020
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Resolved - All processing delays have cleared from the US GRID Services. This incident is now resolved.
Jul 24, 15:55 UTC
Investigating - Please be aware that RDC have identified an issue impacting US services and the incident is under investigation.

You may currently be unable to access inquiries to make decisions or review results.
Jul 24, 12:23 UTC
Jul 23, 2020

No incidents reported.

Jul 22, 2020
Resolved - This incident has been resolved and batches currently undergoing review.
Jul 22, 18:41 UTC
Monitoring - A fix has been implemented to ensure that RDC Review inquiries are being processed by our analyst team. We are monitoring the system and will advise when the processing backlog has cleared.

RDC Client Review customers are not impacted by this incident.
Jul 22, 15:53 UTC
Update - We are continuing to investigate this issue.
Jul 22, 15:31 UTC
Investigating - You may see inquiries in a processing state for longer than expected at this time.
Jul 22, 15:27 UTC
Jul 21, 2020
Resolved - No further outage has occurred while monitoring the service.
Jul 21, 16:00 UTC
Monitoring - Service has restored, we are monitoring the services at this time.
Jul 21, 09:58 UTC
Investigating - We are currently investigating a failure of API calls in our EU region. Engineers are working to restore services.
Jul 21, 09:45 UTC