GRID Services in Europe are currently unavailable

Incident Report for RDC

Resolved

This incident has been resolved.

Posted Jul 15, 2025 - 14:38 UTC

Update

This occurred while release runbook execution was in progress in PRD_US and PRD_EU environments. Part of sql query execution which was taking longer to complete. Query was killed and all API outages were resolved. Course of action (All times in EDT)

9:18 am - The very first API failure alerts was received https://regdc.pagerduty.com/incidents/Q1AE7AKBR3UTMT/timelineConnect your pagerduty account

9:26 am - Pravesh announced EU API alerts in deployment call

9:26 am - Query was killed in PRD_US

9:36 am - All API / target group health alerts resolved

Posted Jul 15, 2025 - 14:38 UTC

Investigating

Please be aware that RDC have identified an issue impacting European services and the incident is under investigation.

You may currently be unable to access the RDC GRID web services, or Inquiry submissions may take longer than expected to return.

Posted Jul 15, 2025 - 14:34 UTC

This incident affected: RDC Europe Region (GRID User Interface (EU), GRID Batch processing (EU), GRID API (EU)).